Can I place an order or make an order payment over the phone?

We are unable to take credit card payments for orders over the phone. This is to protect genuine customers and help prevent fraudulent purchases being made with credit cards.

How can I pay for an order?

Payments for telephone orders can be made through the following ways:

  • Customers can be sent a link which will direct them to online payment.
  • BACS or direct transfer. (for all BACS or direct transfer orders, we request payment is made minimum of 4 working days before to allow payment to clear)
  • Payment can be made by Chip and PIN at the store of collection. (minimum 24 hours before collection)